Item Support Policy

Welcome to Our Privacy Policy.

Hi there, we’re Kenzly OÜ ( Register number: 14522179 ) Sepapaja tn 6 Lasnamäe linnaosa, Tallinn Harju maakond 15551, Estonia. and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a user or visitor to our Site.

The type of personal information we collect

We collect certain personal information about visitors and users of our Sites.

The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments (if applicable), content you direct us to make available on our Sites (such as item descriptions), your actions on our Sites (including any selections or inputs into items) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).

How we collect personal information

We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, and comments.

Our primary purpose in collecting personal information is to provide you with a safer trading experience and encourage commerce between buyers and sellers using the website as a venue. We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.

You are under no obligation to provide us with this information and can access many aspects of the website without providing us any personal information.

When you visit this website, we can record certain information in relation to your visit such as:

  • Your IP or proxy server IP;
  • Basic domain information;
  • Your Internet service provider is sometimes captured depending on the configuration of your ISP connection;
  • The date and time of your visit to the website;
  • The length of your session;
  • The pages which you have accessed;
  • The number of times you access our site within any month;
  • The size of file you look at;
  • The website which referred you to our website; and
  • The operating system which your computer uses.

This information is only used for statistical and website development purposes.

As the operator of digital content marketplaces, we have a legitimate interest in verifying the identity of our authors. We believe that knowing who our authors are will strengthen the integrity of our marketplaces by reducing fraud, and making authors more accountable for their content. if you are an author we may ask you to verify your identity, in particular, your name, full address, and date of birth by asking you to show us a Photo ID document.

Cookies

The website uses session cookies to facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes and contains information about that User. We use cookies to save you time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on.

The use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies.

Please note that if you decline or delete these cookies, some parts of the Website may not work properly. Other Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.

Information About Children

Children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children not submit any personal information to us. If you are under the age of 18 years, you can browse the website only in conjunction with and under the supervision of your parents or guardians. If you are under 18 years of age you cannot use the Membership Section of the website.

It is the responsibility of parents to monitor their children’s use of the website.

Manage & delete your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Kenzly services, you can request that we erase your personal information and close your Kenzly account by sending a request to support@kenzly.com

How long we keep your personal information

Please note that if you request the erasure of your personal information we may retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. Any information we retain will be handled in accordance with this Privacy Policy.

If you’re a user or visitor in the European Economic Area these rights also apply to you

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a data controller of your personal information.
You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used, and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
Where we require your personal information to comply with legal or contractual obligations, then the provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you or to meet obligations placed on us. In all other cases, the provision of requested personal information is optional.
If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

SECURITY

The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft, and unauthorized use, access, or modification. When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.

 

We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personally identifiable information is never captured by third parties without authorization. Databases are sanitized (actual user personal details are removed) before deploying to the development or testing environment. In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

 

DISCLAIMER

This website contains links to other sites. Privacy policy is not responsible for the privacy practices of linked sites. Underlined words and phrases are click-through links or hyperlinks to pages and websites. Privacy policy strongly recommends that you read the Privacy Policy of the linked websites as they may contain further terms and conditions which apply to you.

AMENDMENTS TO THE PRIVACY POLICY

We may change this Policy. Such changes will be effective when a notice of the change is made available on the website. We will provide you with thirty (30) days notice to allow you the opportunity to notify Privacy policy if you do not agree to such changes.

Privacy policy

Privacy policy will not give, sell, trade or otherwise disclose any personal information about you to a third party unless:

  • You have provided us with your consent; or
  • We are required to do so by law.

Personal information we collect about you from others

Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
  • Financial and/or transaction details from payment providers.
  • Third party service providers (like Google, and Facebook and other) who are may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider.

How we use personal information

We will use your personal information-

To fulfill a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase an item from our marketplace.

Where this is necessary for purposes which are in our, or third parties’, legitimate interests. These interests include-

  • Operating the Site
  • Verifying your identity when you sign in to any of our Sites.
  • Providing you with services described on the Sites.
  • Responding to support tickets, and helping facilitate the resolution of any disputes.
  • Improving our products and services.
  • Monitoring Site performance
Any Question - Please Contact

Last updated: September 25, 2022:

We reserve the right to modify our Privacy Policy at any time, so please review them frequently. If we decide to change these Privacy Policys in any way, we will notify you here, and by email too. In all cases, your continued use of any Services constitutes acceptance of any such changes.

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