Kenzly Refund Policy
Most of our products are print on demand so we’ll start printing your designs right after an order is placed. Where products can be purchased directly on our website or you can buy products from Kenzly stores available on other sites such as Spreadshirt and Zazzle and others.
If you are buying Kenzly products from other stores like Zazzle you will follow their terms and Refund rules. Kindly, check the Refund Policy on their websites. If you buying directly from our website so you will find a refund Policy here.
You may agree with us that most of the products are printed on demand and therefore they may not be suitable for other people and based on this we explain to you the policy of return, exchange or refund on this page.
We have a 4 weeks return policy, Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received.
Any returns or problems that occur because of an error on our part will be handled at our expense.
You Can return products base on the following terms:
1- you received the wrong item/product ” you order a t-shirt and received a tote bag”.
2- you received the item in the wrong size ” you order size x and received xl”.
3- you received the product but on another design.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com or using the contact form on our website. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org or using the contact form on the website, then we’ll gladly send a replacement at no cost to you.
You may agree with us that most of the products are printed on demand and therefore may not be suitable for other people and accordingly the products cannot be replaced, but if you want to replace a product without any defect or because of a wrong size, you can contact us. We may accept your request if the product can be marketed again. Note that you will bear the shipping costs for the old and new products.
You Can ask for a refund on the following terms:
1- product is out of stock or the color you chose is unavailable now.
2- you received the wrong item/product ” you order a t-shirt and received a tote bag”.
3- you received the item in the wrong size ” you order size x and received xl”.
4- you received the product but on another design.
5- More than 30 days have passed and you did not receive the product.
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
You can always contact us with any question at email@example.com.