Please Note

• i Stroller / pram accessible
• i Accessible for those with limited mobility
• i Infants must sit on your lap
• i Airport arrivals: We track flights arriving in Japan and arrange pickup based on the actual landing time, with 90 minutes of free waiting from actual landing.
• i To request a specific pickup time, contact customer support at least 24 hours before your originally scheduled pickup.
• i If the flight provided in your booking is delayed or cancelled, notify customer support at least 6 hours before your originally scheduled pickup. We cannot accommodate delays or cancellations involving other flights not provided in your booking.
• i Other pickups: 20 minutes of free waiting from the scheduled pickup time.
• i Your driver will contact you before pickup via WhatsApp or SMS. Please reply. We are not responsible for failed transfers caused by no response or incorrect booking details.
• i Toyota Alphard (6-seat vehicle): bookings for up to 5 passengers; recommended for 4 passengers with 4 medium/large suitcases.
• i Toyota Hiace: up to 9 passengers with 9 checked suitcases.
• i Each fewer passenger allows one extra suitcase, subject to safe loading.
• i For oversized or excess luggage, choose Hiace or contact support at least 48 hours before pickup to request a suitable vehicle. Passengers or luggage exceeding vehicle capacity or safe loading limits may be refused.
• i Submit changes and requests at least 24 hours before pickup. No changes or cancellations are accepted within 24 hours.
• i Provide your passenger count, luggage count and correct pickup and drop-off addresses when booking. Check the vehicle registration and reply to the driver before pickup.
• i Japanese law exempts licensed passenger transport services, such as taxis and buses, from child car seat requirements. We can provide one booster seat per vehicle free of charge for children aged 3–6.
• i A mandatory name-sign pickup fee of JPY 5,000 per vehicle applies to Yokohama port pickups at Osanbashi, Shinko Pier (Hammerhead), or Daikoku Pier. Please prepay by adding this extra or pay the driver in cash on the day. The fee remains payable if not prepaid. No fee applies to port drop-offs.