Here Are All Of The Answers!

You can explore our list of frequently asked questions for valuable tips, ideas, and genuine answers to common inquiries. If you are still unable to find the information you're seeking, please contact us. We're here to assist you!

General Question

To make attending events and purchasing services or products convenient, we offer a variety of payment methods suitable for individuals, companies, and diverse countries.

PayPal Payment
Our primary payment method is PayPal, a secure and swift option available for users in most countries globally. Simply select PayPal during the payment process to complete your transaction seamlessly.

Bank Transfers

  • European Union Countries
    Customers in European Union countries can make direct bank transfers in Euros. The transfer is confirmed by attaching a copy of the transaction and verifying the deposit in the account.
  • All Countries Worldwide
    For customers worldwide, we accept bank transfers in either dollars or euros through our Wise Company account. Euros can also be transferred directly to our bank account.
  • Other Payment Methods
    We might offer alternative payment methods for specific countries, including options like Western Union, KNET, or Vodafone Cash. For inquiries about additional methods, please reach out to us.

Providing feedback on events is crucial as it reflects customer satisfaction levels and highlights both positive and negative aspects attendees experience during the event. We strongly encourage both organizers and attendees to share their thoughts by leaving comments and ratings. This valuable input plays a significant role in enhancing the services offered on our platform and elevating the organizers’ performance standards.

Organizers are required to set a clear refund policy for each event during the event creation process. This policy can be specified as non-refundable or refundable, with a defined number of days within which participants can request a refund before the event. They are accountable for establishing their individual refund policies and processing refunds. To request a ticket refund, kindly contact the event organizer directly. If you encounter any issues, feel free to reach out to us for assistance.

Participants also have the option to request a refund within one day after the event concludes, particularly if they are dissatisfied. We will consider these requests if they align with logical and agreeable reasons, supported by the majority of attendees. You can request refund too,

  • If the minimum number of attendance is not met
  • If the event is cancelled or postponed
  • If the maximum number of attendance is reached

You can conveniently reach out to the event organizer through the event page. On the organizer’s profile square, you will find contact details and messaging options. Simply click ‘send message’ on the site to send a direct message.

If you want to transfer tickets for an event you’ve bought on our platform, please reach out to the event’s Organizer to facilitate the transfer. If you encounter difficulties contacting the Organizer or if they are unable to assist with the transfer, kindly get in touch with us. We’ll do our best to help facilitate the ticket transfer for you.

Collaborative events are events organized in partnership between Kenzly and event organizers, be they individuals or companies. Details about these events are explicitly stated in the event descriptions. These collaborative events can occur both online and offline, spanning various countries worldwide.
During participation in a Kenzly collaborative event, the specific role of Kenzly – whether as a host, managing or in another capacity – will be clearly outlined and announced.

Purchasing tickets in bulk for a large group may qualify you for a discount. However, this is at the discretion of the organizer. Some organizers may provide a discount coupon when you buy tickets in large quantities.

Discovering the organizer’s past events is simple. Visit the event page and locate the organizer’s profile section. Click on the organizer’s logo or image to access their page, where you can view a list of their past and upcoming events. Explore past events to read comments and ratings from attendees.

Absolutely, once your payment is successfully processed, you will receive both your event ticket and the payment invoice. Each ticket includes a QR code, which the organizer will scan for event entry confirmation.

Event organizers have the option to include applicable taxes in the ticket price, in accordance with the laws of their country. The organizer is responsible for remitting these taxes to the relevant authorities in their jurisdiction.

Residents of European Union countries are subject to varying VAT rates depending on their specific country. If you reside in a European Union country, you are required to pay the applicable value-added tax (VAT).

Manage Event

Sign up on our website, choose ‘Organizer’ Vendor in the registration form, and select your desired package. Begin for free with the flexibility to add limitless events and sell an unlimited number of tickets. Our registration is open to both individuals and companies, with no hidden fees or terms. For additional details, please refer to our terms page.

Easily handle attendees and tickets for each event through your account page. With a paid package, you can export attendee and ticket lists per event, allowing seamless integration with your email system. However, please note that using this information for third-party advertising or spamming is strictly prohibited. Any reported violations may result in account suspension or deletion.

Payment Fees: Additional charges may apply when a customer purchases a ticket using platforms like PayPal. For instance, if you sell a ticket for $10 and the customer uses PayPal for the purchase, you will receive $9 as the final payment after deducting fees. Fees vary based on the platform used and the customer’s country, so they are not fixed.

System Fee: A system fee is an extra cost added to the ticket price to cover accounting and processing. Customers will pay this fee at checkout. For example, if you set your ticket price at $10, the customer will pay $11, inclusive of the system fee.

Withdrawing your earnings is a process through your control panel’s profits page. Here, you can submit a request to withdraw either the entire profit or a portion of it. You have the flexibility to choose the withdrawal method, be it through PayPal, bank transfer, or other options.
Please note that withdrawals are possible three days after the event concludes. This waiting period ensures there are no refund requests from attendees, which, if approved, would be deducted from the net profits. Additionally, it’s important to understand that the displayed profits may not be final, as commission fees from payment or transfer gateways might be deducted, if applicable.

Certainly! You have the freedom to add as many free events as you wish, with no conditions, restrictions, or concealed charges

Absolutely! You can create an event and provide a direct booking link to your own website or event booking page. With this setup, ticket sales occur directly between you and the customers, free from any restrictions or fees. You have the flexibility to add an unlimited number of such events.
Nevertheless, we recommend conducting ticket sales through our platform. This not only ensures a seamless service but also instills confidence in customers, knowing their purchase is secure. In the event of any issues, our platform guarantees refunds, providing added assurance for both organizers and attendees.

If you prefer direct communication and payments with your customers, particularly within your country and local currency, you have the option to add a WhatsApp link or links to Telegram groups, Facebook groups, or any other platform of your choice. There are no restrictions or fees associated with this choice.
This method simplifies communication and payments for event organizers, allowing transactions in the local currency and within your country. Moreover, it exempts you from commissions and additional fees, making it convenient for clients to pay directly in your currency, whether through internal transfers or in cash.

In short, you have the flexibility to add an event in your native language, whether it’s Hindi, Arabic, Estonian, or any other, with no restrictions. This is especially beneficial if your event caters to an audience speaking the same language or if it takes place within your country.
However, it’s essential to specify the event’s language during the setup. This ensures that the event reaches the appropriate audience proficient in the selected language. Additionally, it streamlines the search process, enabling quick access to events in various languages on our website.
For global events targeting an English-speaking or multilingual audience, it’s advisable to use the English language. Doing so can significantly enhance your sales potential.

Certainly! Your event page can serve as a dedicated landing page for selling tickets and promoting your event across social media platforms like Facebook, Instagram, and Google ads. There are no specific conditions for this usage.
However, please ensure that the advertisement does not imply that the event is created by or sponsored by the Kenzly Company unless an official letter approving such joint cooperation or sponsorship is obtained from Kenzly.

We consistently advise event organizers to encourage attendees to rate the event and share their feedback in the comments on the event page. This practice significantly builds trust in the organizer, expanding your audience and boosting future sales.

Furthermore, this feedback aids us in understanding our audience’s needs, enabling us to support upcoming events, potentially featuring them on our site or in our advertising campaigns.

Requesting feedback typically takes just a couple of minutes during the event, preferably in the middle, ensuring active participation from everyone. Encourage participants to express their opinions and evaluate the event, enriching the overall experience.

Certainly! You have the flexibility to change your subscription plan at any time. The monthly subscription payment is not automatic; you need to renew it each month. Additionally, you can switch to the annual payment plan or the free plan without any limitations.

Absolutely, all the events you’ve organized are archived on the site. This provides the audience with insights into your past events, attendees’ opinions, and event evaluations. This archive proves invaluable in expanding your future audience and increasing sales.

While you have the option to delete previous events from the control panel, it’s important to note that this might impact your sales level and could affect the approval of your upcoming events. If you intend to remove past events, we recommend contacting us first, explaining your reasons before proceeding directly.

The audience can easily connect with you through the event page, where the organizer’s details, including email, phone number, and preferred language, are displayed. Additionally, there’s an option to send a direct message to the event organizer by clicking ‘send message’ on the site.

You also have the opportunity to showcase your social media accounts, allowing the audience to familiarize themselves with the event organizer. This serves to enhance your social media following.

To ensure messages reach your inbox, kindly add our email address, ‘support@kenzly.com,’ to your address book in Gmail, Yahoo, or any other email platform.

Certainly, you can create a recurring event. Simply click on the recurring event option in the calendar box and specify the event’s timing and recurrence frequency, be it daily, weekly, monthly, or yearly. This feature eliminates the need to input the event details repeatedly, streamlining your process.

Absolutely, you have the option to design an event with reserved seat numbers like A1, A2, and so on. When attendees purchase tickets, they can select their preferred seat, and once reserved, it becomes unavailable to others. Additionally, you can enhance clarity by adding an illustrative seat map, helping attendees locate their seats in the event hall.

To set up this type of event, select ‘simple seats’ in the ticket preparation section and input the seat data as indicated above.

When organizing your event, our user-friendly ticket layout feature offers simplicity and effectiveness. You can personalize tickets by adding your logo, choosing ticket frame colors, and incorporating a QR code for streamlined check-in processes. Additionally, you can include specific information visible to buyers during the ticket purchase. The system supports various ticket types such as Standard, VIP, and more, tailored to different reservation categories.

Once attendees make a reservation, they receive either a payment invoice or a complimentary reservation confirmation, both accompanied by a ticket photo. These documents are downloadable from the control panel under the ‘My Reservations’ list.

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