Terms & Conditions
Welcome to Kenzly! These Terms & Conditions (“Terms”) govern your use of our website www.kenzly.com and the services provided by Kenzly (“we,” “us,” “our”). By accessing or using our platform, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Services
Kenzly provides a range of services, including:
- Booking tours
- Booking activities
- Booking Rentals
- Renting cars
- Reserving hotels
- Booking Cars Transfer
- Partnering opportunities for local experts and service providers
2. Eligibility
To use our services, you must be at least 18 years old and capable of entering into legally binding agreements. By using our platform, you represent and warrant that you meet these eligibility requirements.
3. Booking and Reservations
When you book a tour, activity, rental, hotel, or car through Kenzly, you enter into a contract with the respective service provider. Kenzly acts as an intermediary between you and the service provider. In some cases, these services may be provided directly by Kenzly or under Kenzly’s supervision.
- Booking Confirmation: Your booking is confirmed when you receive a confirmation email from Kenzly. Please review the confirmation details carefully and inform us immediately of any discrepancies.
- Payment: The full amount or deposit payment must be paid for the reservation as specified in the details of each service. For most trips provided by partners, only a deposit payment starting from 10% is required at the time of reservation “The client then pays the remaining balance directly to the partner upon arrival.”, unless otherwise stated. We accept various payment methods, which will be detailed during the booking process.
- Cancellation and Refunds: Cancellation policies vary by service provider. Please refer to the specific terms provided during booking. Refunds will be processed in accordance with the service provider’s cancellation policy.
4. Partner and Local Expert Program
Kenzly offers opportunities for local businesses and individuals to partner with us as service providers or local experts.
- Application: Interested parties must complete an application form and provide necessary documentation. Approval is at Kenzly’s sole discretion.
- Account Verification: Partners can verify their accounts through the control panel on our website by submitting the necessary documents that confirm their identity and business activities, whether they are individuals or companies. Verified accounts enhance customer trust, and we keep this information strictly confidential. It will only be disclosed in the event of legal disputes or liability disclaimers.
- Responsibilities: Partners and local experts must provide accurate information, maintain high service standards, and comply with all applicable laws and regulations. They must adhere to the service details and announced prices, and not request any additional fees unless specified within the service details. Partners are also responsible for ensuring the safety of all customers and must ensure they are not exposed to any risks. Partners are liable for any safety-related issues and are obligated to pay any resulting compensation.
- Commission and Payments: Kenzly may charge a commission on reservations made through our platform. You can learn about the commission rate by visiting the partners page on our website, which provides details about subscriptions, the commission system, and frequently asked questions. In summary, our commission system involves either deducting the commission from the total service amount or collecting it in advance from the initial payment made to Kenzly. The client then pays the remaining balance directly to the partner upon arrival.
- Free Services: You can offer free services on Kenzly without restrictions. These services must remain entirely free, meaning no fees or additional charges can be requested from customers upon arrival. Failure to comply may result in permanent suspension of your account. Free services are subject to the same safety conditions outlined in this agreement. Examples of free services include awareness campaigns, social services, online meetings, free tours, etc. Please provide detailed descriptions of the service and its purpose.
5. Security and Safety for Customers
At Kenzly, ensuring the security and safety of our customers is our top priority. We are committed to providing a secure environment for all transactions and activities facilitated through our platform. Here are the measures and guidelines we follow to ensure customer safety:
- 1. Partner Verification: All partners and local experts undergo a thorough verification process, including the submission of required documentation to confirm their identity and business legitimacy. Verified accounts help build trust and assure customers of the credibility and reliability of the services offered.
- 2. Compliance with Laws and Regulations: Partners and local experts must comply with all applicable laws and regulations related to their services. This includes adhering to safety standards, obtaining necessary licenses, and following local laws to ensure a lawful and secure experience for customers.
- 3. Service Quality and Accuracy: Partners are responsible for providing accurate information about their services, including detailed descriptions and pricing. They must maintain high service standards to ensure customers receive what is promised without any hidden fees or unexpected charges.
- 4. Safety Measures: Partners must prioritize the safety of all customers. They are required to implement appropriate safety measures to minimize risks and protect customers from harm. This includes conducting regular safety checks, providing necessary safety equipment, and ensuring all activities are carried out in a safe manner.
- 5. Liability and Compensation: Partners bear full responsibility for customer safety during the provision of their services. In the event of any incidents or accidents, partners are obligated to compensate customers for any harm or damages incurred. This ensures accountability and provides customers with a sense of security when using our platform.
- 6. Confidentiality and Data Protection: Kenzly is committed to protecting the privacy and personal data of our customers. We employ robust security measures to safeguard customer information and ensure it is not disclosed without consent, except in cases of legal disputes or liability disclaimers.
- 7. Customer Support: Kenzly offers dedicated customer support to address any safety concerns or issues that may arise. Customers can reach out to our support team for assistance and resolution of any problems encountered during their use of our services.
By adhering to these security and safety guidelines, Kenzly aims to create a secure and trustworthy environment for all customers. Your safety is our priority, and we continuously strive to enhance our measures to protect and support you.
6. User Responsibilities
By using Kenzly’s services, you agree to:
- Provide accurate, current, and complete information during the booking process.
- Abide by all rules and policies of the service providers.
- Respect local laws and regulations.
- Use our services for lawful purposes only.
7. Intellectual Property
All content on Kenzly’s platform, including text, graphics, logos, and images, is the property of Kenzly or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
8. Limitation of Liability
Kenzly acts as an intermediary between users and service providers. We do not guarantee the quality, safety, or legality of the services provided. To the maximum extent permitted by law, Kenzly is not liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of our services.
9. Indemnification
You agree to indemnify and hold Kenzly, its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of our services or breach of these Terms.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website with the effective date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Estonia. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of Estonia.
13. Contact Us
If you have any questions about these Terms, please contact us:
Thank you for choosing Kenzly. We look forward to serving you!
Effective Date: 25.5.2024
